PostScript FAQ
Is it safe to keep sensitive information on the site?
The PostScript system is very secure and relies on state-of-the-art technologies and professional systems monitoring and support to protect your information. When you use the website, a secure connection is made using an SSL certificate. All Member, Beneficiary (recipient), and Legacy Agent personal information stored on PostScript is encrypted to ensure that no one has access to the information.
How can I contact PostScript?
If you encounter problems while using the PostScript system, just send an e-mail to the PostScript team at support@mypostscript.com and we will be able to assist you further.
How will PostScript know that I am no longer alive?
Notification to PostScript of your death will be made via notification from your Legacy Agent(s) to legacyreport@mypostscript.com.
How does PostScript ensure that information or actions that I have directed be released after I am gone are not inadvertently released while I am alive?
The PostScript system is highly secure and will allow release of information only after your Legacy Agent(s) provides notification that you have passed.
What is a Legacy Agent?
A Legacy Agent is the individual or individuals who will be responsible for notifying PostScript of your passing. We recommend that you identify two Legacy Agents. Your Legacy Agent(s) must open and maintain a PostScript account. After your Legacy Agent(s) opens their account, you have the additional option (through your Account Dashboard) to require them to provide PostScript with documentation of your death (e.g., a published obituary or death certificate). Even though we contact your Legacy Agent(s) directly using the e-mail address you provide, it is your responsibility to notify your Legacy Agent(s) of this obligation. Below is our suggested notification language:
Dear [Insert Legacy Agent],
I have a favor to ask. I’ve signed up with PostScript, which is a legacy planning service, to take care of some things after I pass. PostScript offers a variety of services, including delivering gifts, cards, and messages to folks after we’re gone, planning events, and building a lasting online legacy. Yes, it can be a little creepy at first, but there are some things I want to make sure are taken care of. I’m writing to ask you to be my PostScript Legacy Agent.
PostScript depends on Legacy Agents to notify them when a Member dies. After I pass, you will report my death to PostScript by e-mailing them at legacyreport@mypostscript.com. They will then do any verification I requested, and from there will execute my legacy plans. That’s right, you only have one job—to send an e-mail.
I really appreciate you doing this for me. Your next step is to sign up at www.mypostscript.com. While you’re there, feel free to take a look around and see if PostScript might be of service to you or your loved ones.
Is PostScript free?
The myPostScript feature of PostScript is available free of charge. As a Member, you can also choose to purchase gifts, greeting cards, e-Cards, and PS Messages. Members also have access to PostScript Concierge.
Can I create more than one myPostScript?
No. Each Member can create only one myPostScript.
What kind of information can be put into a myPostScript?
The content information includes a title, text area for up to 3,500 words, and one image upload.
How long will myPostScript remain viewable?
myPostScripts are visible indefinitely after they are made public.
I created a myPostScript and I now wish to delete it. How do I do that?
Of course, you can edit your myPostScript at any time through your Account Dashboard. If you wish to delete your myPostScript, you may do so by sending an e-mail from your e-mail address registered with PostScript with your instructions to delete your myPostScript to changeorder@mypostscript.com.
What is a PS Message?
A PS Message is an electronic video message sent to one or more Beneficiaries after death notification by your Legacy Agent(s) and acceptance by your Beneficiary. Purchasers of a PS Message may change their Beneficiary recipients and/or substitute videos at any time through your Account Dashboard.
How many people can receive a PS Message?
Up to ten Beneficiaries can be identified with each PS Message.
How do I create a video clip for a PS Message?
Video clips are uploaded to the PostScript site by following the on-screen prompts.
I purchased a PS Message and now wish to cancel it. Can I do that?
Yes, at any time by sending an e-mail containing your order number from your e-mail address registered with PostScript to cancelorder@mypostscript.com. If you have multiple purchases on a single order, please specify the purchase you wish to cancel. You will then receive a coupon code in accordance with our refund policy.
I purchased a PostScript Card, e-Card, or Gift, and my Beneficiary has changed their e-mail address or has moved. How do I notify PostScript of the updated contact information?
You may provide PostScript with any updated Beneficiary contact information at any time by sending an e-mail containing your order number from your e-mail address registered with PostScript to changeorder@mypostscript.com. If you have multiple purchases on a single order, please specify the purchase you wish to update.
I purchased a PostScript Card, e-Card, or Gift, and I wish to change my Beneficiary or my message. Can I do that?
Yes, you may change your Beneficiary or your message at any time by sending an e-mail containing your order number and changes from your e-mail address registered with PostScript to changeorder@mypostscript.com. (You may not, however, change products.) If you have multiple purchases on a single order, please specify the purchase you wish to change.
I purchased a PostScript Card, e-Card, or Gift, and now wish to cancel it. Can I do that?
Yes, at any time by sending an e-mail containing your order number from your e-mail address registered with PostScript to cancelorder@mypostscript.com. If you have multiple purchases on a single order, please specify the purchase you wish to cancel. You will then receive a coupon code in accordance with our refund policy.
I’ve been designated as a Legacy Agent by a PostScript Member. Can I see the Member’s PostScript purchases?
No. The only people who can access a Member’s PostScript purchases are the Member and, following PostScript’s receipt of notification of the Member’s death, the member’s Beneficiaries (after they have given their consent)
Can I serve as a Legacy Agent for more than one Member?
Yes.
Can a Beneficiary be appointed as a Legacy Agent?
Yes.
Can I change my Legacy Agent?
Yes, at any time, free of charge, through your Account Dashboard.
What if my Legacy Agent changes their e-mail address?
It is important that you update the Legacy Agent data in the event that it changes. This includes name, mailing address, and e-mail address.
How can the Beneficiary access the messages or gifts that I left him or her?
Upon PostScript’s receipt of notification of your death via your Legacy Agent(s), the Beneficiary will receive an e-mail message with instructions on how to receive the item.
Can a Beneficiary refuse to accept messages or gifts?
Yes. Receipt of the Beneficiary’s consent to receive messages or gifts from PostScript is required prior to delivering an item.
Should I tell my Beneficiary about the planned PostScript messages or gifts?
This is entirely up to you, depending upon how you would like your sentiments to be received.
What is the PostScript Concierge?
The PostScript Concierge allows Members to make a special request for a customized event or gesture (e.g., happy hour for friends and family one year after death; plaques, memorial trees, etc.) to be delivered after their death notification. The PostScript Concierge involves special planning and arrangements, all customizable for the Member. The fee to access the PostScript Concierge and to enable Members to consult with our Concierge team requires a one-time, non-refundable payment of $99, applied to the cost of any PostScript Concierge purchase.
How does the PostScript Concierge work?
Upon enrollment, you will be contacted by one of our Concierge representatives to discuss the viability and cost of your request. If you agree to move forward, you will enter into a Concierge Project Agreement, which will set forth the details of the service, the cost, and any special requirements.
What if I want to cancel a PostScript Concierge service?
You are free to cancel your service at any time. Refund terms will be set forth in the Concierge Service Agreement.
What is your refund policy?
Absent specific language provided at the time of your purchase, you may cancel your order for a partial refund at any time before we initiate our order fulfilment process. Your refund will be in the form of a credit to be used for a future purchase of goods and/or services on our website as follows:
You may cancel Cards, e-Cards, and PS Messages orders and receive a general site credit in the amount of 50% of the item purchase price.
You may cancel PostScript Gifts orders and receive a general site credit in the amount of 50% of the purchase price of the item. In that event, you will also receive a 100% limited site credit for our Forever Promise Guarantee fee, which is limited to application toward the cost of a replacement Forever Promise Guarantee fee.
The Concierge access fee is non-refundable, but will be applied towards the cost of any purchased PostScript Concierge service. Refunds of purchased PostScript Concierge services will be on a case-by-case basis with terms formalized in the Concierge Service Agreement.
Do you have to be an adult to use PostScript?
Yes. PostScript is offered and available to Members who are 18 years of age or older.
What happens if I forget my password?
At the login screen, click on “lost your password?” and an e-mail to reset your password will be sent to the e-mail address used for registration.
